- I'm sending payment by mail. Is it okay if I send cash? Yes, you can send cash! Please follow the instructions about sending cash on the printable order form.
- What type of payments do you accept online? We use Paypal to handle transactions. You don't have to have a Paypal account; you can use a credit card or debit card (with a Paypal accepted logo.... eg. Mastercard, Visa, etc..). If you can't pay online, you can also send an order form by mail and pay by money order, check, or cash.
- Can I get a bracelet in a different color other than the ones listed? No, the colors listed above are the only ones that are available.
- I'm having trouble downloading the printable order form. No worries! Please email me at info@lovingfromadistance.com and I'll email it to you :)
- Can I have a different message put on the bracelet? No, we have just the one message "Love knows no distance ♥" We do not deboss the bracelets ourselves, we custom order them in bulk. So we can't take special orders.
- How long will it take to ship? Shipping time varies depending on where you are sending the bracelets. Bracelets are shipped by USPS First Class. There is tracking information for USA orders. USA addresses typically take 2-5 business days to ship to, all other international addresses take 5-10 business days. If you have a US address, you will be sent an email with tracking info from Stamps.com as soon as the label(s) is/are printed for your package(s).
- I ordered, it's been x days, and I still haven't received my package.
- I have a special request for what is included with the bracelet I send to my boyfriend/girlfriend. (eg. include a picture with my message, message font preferences, etc). Email us at info@lovingfromadistance.com to make a special request.
If you live in the US: Packages not received 14 business days after they have shipped are eligible for reshipment and a signature will be required. Please email me at orders@lovingfromadistance.com. Customer will pay reshipping costs if they are responsible for providing an incorrect or incomplete mailing address.
If you live outside the US: Please email me if you haven't received your package 30 days after shipment. Please email me at orders@lovingfromadistance.com. Customer will pay reshipping costs if they are responsible for providing an incorrect or incomplete mailing address.
**Important: Packages not delivered on time during extreme acts of nature (flood, snow etc.) will be delayed. Delivery times will be extended during these events. Deliveries may also be delayed during the busy holiday season.
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